Services offered
Thirty years working in the networking and cloud industry.
Ten years working with Managed Service Providers defining, developing and supporting services to meet the needs of businesses in Europe and North America.
Helping MSPs grow with expert consulting and training.
Strategic Business Review - unlocking success in the MSP market
The market for managed services is constantly evolving, as are the demands from customers. Success requires clear strategic goals, a clear planning framework and committed investments to achieve the desired outcomes
This workshop helps to identify current plans, bottlenecks and limitations to help turn vision into action.
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Service Catalog Design
The backbone of any managed services practice is the ability to design, develop, implement and manage solutions for different customers using a range of technologies.
This workshop goes through the requirements at each stage to help build a framework for successful service management.
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It's always tempting to lead customer engagements with an explanation of all the great services you offer, but what they care about is solving business and technical challenges.
This workshop helps you to create a plan for taking services to market, build an effective sales team and create thought leadership in the crowded marketplace.
Service Development
Strategic Business Review - unlocking success in the MSP market
Go to market enablement
A structured marketing plan ensures that the designed services meet the needs of the target customers, ensures a successful launch in the market and is supported by a sales team with the appropriate skills to position and sell the available services.
This workshop looks at what it takes to successsfuly market and sell a range of managed services
Service Support & Operations
The backbone of any managed services practice is the ability to design, develop, implement and manage solutions for different customers using a range of technologies.
This workshop goes through the requirements at each stage to help build a framework for successful service management.
Customer Success
Customer success has evolved from customer support to encompass the complete engagement lifecycle, proactively guiding customers and building trusted advisor relationships.
This workshop looks at what it takes to build an effective customer success team that can help shift the relationship from a supplier to a strategic partner for your customers.
Structured Engagement Process
Helping MSPs thrive with clear business strategies.and goals
Business Advisory
Discussion of industry best practices for delivering managed services. Identify the bottlenecks and challenges that are holding the business back.
Workshop modules
Hands-on sessions covering specific aspects of the business to identify steps to take
Project plan
Recommended actions to take to accelerate business.
Visit my Linkedin Page tor more details
'David Pool is a highly experienced, dedicated and knowledgeable consultant, who took the time to go through the assessment process. Excellent.'
★★★★★